Frequently Asked Questions

Find answers to common questions about Vishanjali Infotech’s services.

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Questions & Answers

Some common questions we get about Vishanjali Infotech

  • Getting Started

    1. What is Vishanjali Infotech and what services do you offer?

    Vishanjali Infotech is a leading IT solutions provider offering a wide range of services, including web development, mobile app development, digital marketing, SEO, UI/UX design, e-commerce solutions, and IT consulting. We help businesses achieve their goals through innovative and customized technology solutions.

    2. How do I start a project with Vishanjali Infotech?

    To start a project, simply reach out to us via our contact form or email us at info@vishanjaliinfotech.com. We’ll schedule a consultation to understand your needs, provide a proposal, and begin the project once approved.

    Our process includes requirement analysis, planning, design, development, testing, and deployment, ensuring a seamless experience for our clients.

    3. What industries does Vishanjali Infotech serve?

    • We serve a wide range of industries, including e-commerce, healthcare, education, finance, and more.

    • Our solutions are tailored to meet the unique needs of each industry, ensuring maximum impact and efficiency.

    4. Do you provide API integration services?

    Yes, we offer API integration services to connect your systems with third-party applications, ensuring seamless data flow and functionality. Contact us to discuss your specific integration needs.

  • Project Management

    1. How do you manage projects at Vishanjali Infotech?

    1. We follow a structured project management process that includes planning, execution, monitoring, and delivery.

    2. Our team uses agile methodologies to ensure flexibility and regular updates for our clients.

    3. We assign a dedicated project manager to keep you informed at every stage.

    4. Regular milestones and reviews ensure timely delivery and quality.

    2. What tools do you use for project management?

    We use industry-standard tools like Jira, Trello, and Asana to manage projects, track progress, and ensure effective communication with our clients.

    3. Can I change project requirements mid-way?

    Yes, our agile approach allows for flexibility. We can accommodate changes in requirements, though it may impact the timeline and cost. We’ll discuss and agree on any adjustments with you beforehand.

    4. What if I face issues during the project?

    If you encounter any issues, your dedicated project manager will be available to address them promptly.

    We also provide regular updates and support to ensure smooth progress.

    You can reach out to us at any time via email or phone for assistance.

    5. Do you provide post-launch support?

    Yes, we offer post-launch support to ensure your solution runs smoothly. This includes bug fixes, updates, and ongoing maintenance as needed.

    We also provide training and documentation to help you manage your solution effectively.

  • Pricing and Billing

    1. How much do your services cost?

    The cost of our services varies depending on the project scope, complexity, and requirements. We provide a detailed quote after understanding your needs during the consultation phase.

    2. Do you offer flexible payment plans?

    Yes, we offer flexible payment plans tailored to your project needs.

    We typically work with milestone-based payments, ensuring transparency and fairness for both parties.

    3. I didn’t receive my invoice after payment. What should I do?

    • Please check your email spam/junk folder, as invoices are sent automatically upon payment.

    • If you still can’t find it, contact us at info@vishanjaliinfotech.com, and we’ll resend the invoice promptly.

    4. I need to modify my billing details. How do I do that?

    Please email us at info@vishanjaliinfotech.com with your updated billing details, and we’ll make the necessary changes for you.

    We’ll confirm once the updates are completed.

    5. What is your refund policy?

    • We offer refunds on a case-by-case basis, depending on the project stage and deliverables.

    • Please contact us within 14 days of payment to discuss your refund request.

    • Refunds are not applicable for completed work or services already rendered.

  • Security & Privacy

    1. How does Vishanjali Infotech ensure data security?

    We implement industry-standard security measures, including encryption, secure coding practices, and regular security audits, to protect your data from unauthorized access.

    2. What data do you collect from clients?

    We collect personal information such as name, email, and phone number when you contact us or engage our services.

    1. We also collect usage data to improve our website experience.

    2. For more details, please refer to our Privacy Policy.

    3. We do not sell your data to third parties.

    3. How can I manage my privacy settings?

    You can manage your privacy settings by contacting us directly to update your preferences or opt-out of marketing communications.

    • You can also manage cookie preferences through your browser settings.

    • Refer to our Privacy Policy for more information on your rights.

    4. How do you protect client confidentiality?

    We sign non-disclosure agreements (NDAs) with clients to ensure confidentiality.

    Our team follows strict internal policies to safeguard your sensitive information.

  • Technical Support

    1. How do I get technical support for my project?

    You can reach our support team by emailing info@vishanjaliinfotech.com or using the contact form on our website.

    We aim to respond to all support requests within 24-48 hours.

    2. What should I do if my website is down?

    Contact our support team immediately at info@vishanjaliinfotech.com with details of the issue.

    1. We’ll investigate the issue promptly.

    2. If we host your website, we’ll work to resolve the issue as quickly as possible.

    3. If it’s hosted elsewhere, we’ll guide you on the next steps.

    3. Can you help with third-party integration issues?

    Yes, we can assist with troubleshooting and resolving third-party integration issues. Contact us with the details, and our team will help you resolve the problem.

    4. Do you provide website maintenance services?

    Yes, we offer website maintenance services, including updates, backups, security monitoring, and performance optimization.

    Contact us to discuss a maintenance plan that suits your needs.

    5. I lost my project files. Can you provide them?

    If we have completed your project, we retain backups of project files for a specified period.

    Please contact us at info@vishanjaliinfotech.com, and we’ll assist you in retrieving the necessary files.

Have any questions? Get in Touch

Still Have Questions?

Reach out to us, and we’ll be happy to assist you.